Position: Customer Support Specialist

Industry  Customer Service (Account Management)

Job Type:  Full-Time

Location:  Louisville, KY

Pay Rate:  $22.00 – $24.00/hr. (with advancement opportunities)

Available Shifts:

1st Shift:  Monday – Friday, 8:00 AM – 5:00 PM

Job Description:

Snelling is looking for a Customer Support Specialist (Account Manager) in Louisville, KY, to oversee service coordination and customer interactions within a fast-paced managed care environment. This role requires a proactive individual who excels at problem-solving, organization, and delivering outstanding support to clients, service centers, and sales teams.

Key Responsibilities:

• Assign service requests to appropriate providers, ensuring timely execution.
• Handle customer communications via phone, email, and fax with professionalism and efficiency.
• Review, process, and verify customer invoices to ensure accuracy in billing and pricing.
• Track service orders and ensure they are completed within required timelines.
• Facilitate timely payments to service providers in accordance with program guidelines.
• Generate and manage service quotes based on policies.
• Maintain accurate records by scanning and organizing service documents in an electronic system.
• Enter orders into internal systems to accounts.
• Assist inside sales teams and regional sales managers with administrative support.
• Collaborate with leadership on special projects as needed.

Job Requirements:

• Education: High school diploma or equivalent.
• Experience: Minimum of 2 years in customer service, with experience handling inbound and outbound communications.
• Technical Skills: Proficient in Microsoft Office Suite, including Excel, Word, and Access.
• Soft Skills: Strong time management, attention to detail, and ability to multitask.
• Communication: Excellent verbal and written communication skills, with the ability to interact effectively across all levels of an organization.
• Work Environment: Dependable attendance, ability to work under pressure, and flexibility to work overtime when needed.

Preferred Skills:

• Experience in managed care, service coordination, or order processing.
• Familiarity with invoicing, billing, and dispatch systems.
• Strong problem-solving mindset with the ability to adapt in a fast-paced setting.

Benefits:

• Medical, Vision, Dental, and Life Insurance after 30 days
• 401K (eligible from start date, matched after 1 year)
• Weekly Electronic Pay

To Apply:

Interested candidates should submit their resume for immediate consideration. Applications will be reviewed promptly, and qualified candidates will be contacted for an interview. Snelling participates in E-Verify and maintains a drug-free workplace. Candidates may be required to complete a pre-employment screening.

About Snelling:

For over 70 years, Snelling has been a trusted leader in staffing solutions, connecting talented professionals with top employers. Our dedication to excellence and innovation allows us to match job seekers with the right opportunities quickly and efficiently.

Keywords: Service Coordination, Customer Support, Order Processing, Invoicing, Dispatching, Managed Care