Customer Service Representative

Location: Louisville, KY 40208

Industry: Manufacturing

Job Type: Direct Hire

Pay: $22.00/hr

Schedule: 1st Shift | Mon–Fri | 7:30am–4:30pm

Overview

Snelling is seeking a detail-oriented Customer Service Representative (CSR) to support a leading manufacturing company. This role manages order entry, customer communication, and logistics coordination across six U.S. facilities. Ideal candidates thrive in a fast-paced environment and can quickly learn Nexus, the company’s proprietary order and billing system.

Key Responsibilities

• Receive, enter, and schedule customer orders via phone, email, and fax.
• Accurately process orders in Nexus, including scheduling and customer confirmations.
• Provide product, service, and shipment information while resolving inquiries or issues.
• Maintain accurate records of customer interactions and order activity.
• Coordinate with plant operations, sales, accounting, and logistics teams.
• Monitor shipments, assess delays, and communicate updates to customers.
• Recommend process improvements in products, shipping, or service.
• Handle account changes, reschedules, service adjustments, and escalated concerns.
• Perform additional duties as assigned.

Qualifications

• Strong communication and customer service skills.
• Ability to manage shifting priorities and complex order details.
• Experience in logistics, shipping, or manufacturing customer support preferred.
• Proficiency with computer systems; ability to learn new software quickly.

Benefits

• Medical, Dental, Vision, and Life Insurance (eligible after 45 days)
• Weekly electronic pay
• Stable, full-time schedule with long-term career potential

How to Apply

Submit your resume for immediate consideration. Qualified candidates will be contacted promptly to schedule an interview.

Snelling participates in E-Verify and is a drug-free workplace. Candidates may be subject to drug testing.

Keywords: Customer Service, Order Entry, Logistics, Manufacturing, Shipping, Communication