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Customer Support Representative/ Help Desk

JOB DESCRIPTION

Customer Support/ Help Desk

Pay: $14.50 – $15.50/hr.

Hours: Monday – Friday 8:00 a.m. – 5:00 p.m.

Summary

The Customer Support Representative reports to the Customer Support Supervisor. They will communicate effectively, follow directives and assignments, work quickly and efficiently, multitask, be detail oriented, and work well with others. This position works in a warehouse-style environment that experiences temperature changes depending on the weather.

 

Customer Support Representatives primarily assist customers and vendors through phone calls and email. They should be capable of following Standard Operating Procedure (SOP) documents, working together in a group environment, communicating professionally both verbally and in writing, and have strong attention to detail. Customer Support Representatives should be comfortable with running reports once they are trained on the internal software and should have problem-solving skills. Ability to enter data accurately and familiarity with spreadsheets is desired.

Primary Responsibilities

  • Inbound and Outbound phone calls using a RingCentral soft-phone
  • Respond to emails from customers, internal employees, and vendors.
  • Follow Standard Operating Procedures
  • Opening and closing tickets using our internal software system
  • Create spreadsheets and reports
  • Creating shipping labels
  • Use problem-solving skills to locate lost devices and troubleshoot customer issues.
  • Inventory stock counts

LOCATION

Louisville, Kentucky 40258

PAY

$15.5

APPLY FOR JOB

While other medical staffing agencies focus on transactions, we focus on the heart of your mission — caring for others.

Caring for others isn’t a vocation—it’s a passion, a true calling. It is challenging and rewarding in ways that are beyond measure. It can also be difficult. At Snelling, we understand that HIPPA laws and the Affordable Care Act have ushered in a new wave of complexity and demands that make your job tougher. Not all medical staffing agencies are as enlightened.

Whether you are part of a large healthcare organization, a small private practice or a medical professional looking for a new opportunity, Snelling delivers expert service other medical staffing agencies simply can’t match.

Can staffing agencies bridge the gap? Snelling can.

When you strategize with one of our account reps, you leverage years of expertise in human capital—which frees you up to focus on all the other demands of your business.

We’re more than a staffing agency. We’re your advocate. We understand how stressful and time consuming finding the right talent can be. We make it less stressful. Unlike other staffing agencies, we listen. We counsel. We carefully vet every candidate through a rigorous interview and screening process before we present them to you.

We’re not a “business-as-usual” staffing agency. We’ve weathered seismic shifts in the economy, education, information technology and hiring best practices—always keeping in mind that our clients come first. Through it all, we’ve adapted, we’ve evolved and emerged uniquely qualified to serve you in ways other staffing agencies simply can’t.

Partner with a real advocate.

Our professional acumen, deep connections in the medical industry and community—along with a client-centric approach — set us apart from other medical staffing agencies. We provide qualified, properly credentialed, thoroughly-vetted candidates to meet your needs. Just as importantly, we offer a broad scope of staffing solutions — professional search, direct-hire, temp-to-hire and contingent (temporary) — for a spectrum of medical positions, including:

Administrative
Allied Health
Clinical Research
Government Healthcare
Medical Coding
Nursing (every area of specialty)
Nurse Practitioner
Physician Assistants
Therapy – Physical, Occupational, Respiratory, Speech
More

Do other medical staffing agencies seem more interested in getting a commission than understanding your needs? Do they miss the mark when it comes to ensuring all the details are in order — competency testing, credentialing, background and reference checks?

At Snelling, our approach isn’t transactional — it’s thorough. We understand how stressful and time consuming looking for your best-fit can be—whether you are a candidate or an employer.

Let us help you with your job search.

Tired of sending your resume into cyber space and dealing with medical staffing agencies that don’t return your call, don’t speak your language? You need Snelling. We listen. We mentor. We provide you with personalized one-on-one help whether you are looking for permanent or PRN assignments.

Ready to get started? Reach out to a Snelling rep now.