Customer Service Representative II


Position: Customer Service Representative II

Industry: Manufacturing

Job Type: Direct Hire

Location: Louisville, KY 40258

Pay Rate: $40,000 – $45,000/ annually

Available Shifts:

1st Shift: Monday – Friday, 8:00 a.m. – 5:00 p.m.

Job Description:

Snelling has an immediate opening for a Customer Service Representative II in Louisville, KY. This position will be responsible for receiving and responding to customer request by phone or email. The Customer Service Representative II should be able to work independently and demonstrate a proactive, problem-solving attitude. Job duties include:

  • Process sales orders, credit, and debit memos accurately.
  • Address and resolve concerns and service failures in a timely manner.
  • Manage monthly consignment restock requests and usage reports.
  • Work closely with supply chain and production managers to coordinate expedite and/or delayed orders.

Customer Service Representative II Requirements:

  • Microsoft Office (Word/Excel) experience – proficient.
  • Ability to build and maintain rapport with external and internal customers.
  • Attentive to detail and manages competitive priorities.
  • Excellent verbal and written communication skills including telephone email etiquette.
  • Meeting and exceeding deadlines.
  • Engages in a continuous quality improvement mind set to identify and resolve problems.
  • Works effectively with others in a team-based environment
  • ​Experience identifying potential problems and offering alternative solutions.

Customer Service Representative II Education and Experience:

  • Customer Service experience in manufacturing environment.
  • ​Associates degree or some college required.
  • ​Minimum 4+ years’ customer service and order entry experience.


  • Medical, Vision, Dental, and Life Insurance after 30 days
  • 401K (eligible from start date, matched after 1 year)
  • Weekly Electronic Pay

To Apply: Interested candidates should submit their resume for immediate consideration. Resumes will be reviewed as quickly as possible, and qualified candidates will be contacted to set up an interview. Snelling participates in E-Verify and is a drug free workplace. Candidates may be subject to drug testing.

About Snelling: Since 1951, Snelling has helped match exceptional people with exceptional opportunities, and we continue to set the standard of excellence in our field. By combining our award-winning history with industry-leading technology, our team has what it takes to connect you with the job opportunity you seek quickly and efficiently.

Keywords: Customer Service, Manufacturing, Order Entry, Microsoft Office


Louisville, Kentucky 40258