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Technical Support Specialist

JOB DESCRIPTION

Snelling Staffing is recruiting for a Technical Support Specialist to provide professional troubleshooting and parts identification assistance to customers and team members. Field support may be conducted at customer sites to address issues/problems with products. This role will include follow-up to customers regarding technical issues and all activities.

Pay: $13.00/hr. (depending on experience)

Hours: Mon – Fri 8:30 a.m. – 5:00 p.m.

Responsibilities:

  • Effectively troubleshoot technical issues
  • Positively impact external customer experience with friendly and knowledgeable support primarily by phone, but also possibly by e-mail
  • Must be willing to obtain ongoing technical skills training as needed or requested and seek knowledge of all equipment manufactured
  • Adhere to and participate in the Quality System procedures
  • Report any non-compliance or device-related issues to appropriate personnel
  • Initiate timely and accurate Customer Service Reports of the technical support provided
  • May require after hours telephone support or on-call availability
  • Work closely with the Customer/Technical Service Coordinator and the Quality Assurance Department Personnel as needed to ensure high quality of service
  • Confirm resolution of all technical support complaints/issues by conducting a follow-up call to customers regarding their technical and/or clinical issues in a timely fashion
  • Must be able to effectively troubleshoot and discover the root cause of technical issues by oneself or with use of teamwork collaboration
  • May need to visit customer sites to address and resolve technical issues with products in the field and provide customer training on the operation of various products

Qualifications:

  • Oral and written communication
  • Time efficiency and high attention to detail
  • Demonstrated critical thinking skills and troubleshooting ability
  • Basic computer skills for use of Microsoft Outlook with ability to learn the company enterprise software application for customer and/or parts look-up
  • Must be proactive, efficient, detail oriented and customer-focused with strong communication skills
  • Excellent interpersonal skills with ability to work in a team /matrix environment with demonstrated ability to communicate ideas/information to appropriate personnel Excellent problem-solving skills

LOCATION

Louisville, Kentucky 40299

PAY

$13

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