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Bilingual Inside Sales/ Customer Service

JOB DESCRIPTION

As Bilingual Inside Sales Associate, you will provide assistance to customers as they purchase the materials, they need for a variety of building projects. From the moment you greet customers until their sales have been finalized, you will provide them with superior service and building supply expertise. In this role, it is helpful to have experience with building supplies, so that you are familiar with the various products and associated terminology. Bilingual in Spanish/ English is Required

Pay: $16-$18/hr.
Hours: Monday – Friday 8:00 a.m. – 5:00 p.m.

Specific duties may include:

  • Assisting customers in developing solutions to meet their needs
  • Discussing features and benefits of products and services
  • Establishing rapport with new customers and nurturing relationships with long term customers
  • Soliciting feedback from customers on products and services
  • Coordinating delivery requests to ensure efficiency and customer satisfaction
  • Assisting in the development of branch sales plan and strategy
  • Assisting in the design and execution of merchandising strategy
  • Determining customers’ needs and recommending appropriate products and solutions, up-selling additional products and supplies for each job
  • Answering incoming phone calls and emails to assist customers in a timely manner
  • Accepting payment and applying it to the appropriate customer account
  • Arranging with the warehouse for customer product pickup
  • Reordering products to keep the store and warehouse shelves well stocked
  • Addressing and resolving service concerns, should they arise

Specific qualifications include:

  • 1-2 years' experience with interior building products is preferred
  • Excellent verbal and written communication and interpersonal skills
  • Solid time management and prioritization skills
  • Basic computer skills
  • Positive attitude and team player
  • Detail and service oriented
  • Bilingual in Spanish/English is Required

LOCATION

Newburg, Kentucky 40213

PAY

$16

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