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Technical Support Specialist

JOB DESCRIPTION

Snelling Staffing is recruiting for a Technical Support Specialist to provide professional troubleshooting and parts identification assistance to customers and team members. Field support may be conducted at customer sites to address issues/problems with products. This role will include follow-up to customers regarding technical issues and all activities.

Pay: $13.00/hr. (depending on experience)

Hours: Mon – Fri 8:30 a.m. – 5:00 p.m.

Responsibilities:

  • Effectively troubleshoot technical issues
  • Positively impact external customer experience with friendly and knowledgeable support primarily by phone, but also possibly by e-mail
  • Must be willing to obtain ongoing technical skills training as needed or requested and seek knowledge of all equipment manufactured
  • Adhere to and participate in the Quality System procedures
  • Report any non-compliance or device-related issues to appropriate personnel
  • Initiate timely and accurate Customer Service Reports of the technical support provided
  • May require after hours telephone support or on-call availability
  • Work closely with the Customer/Technical Service Coordinator and the Quality Assurance Department Personnel as needed to ensure high quality of service
  • Confirm resolution of all technical support complaints/issues by conducting a follow-up call to customers regarding their technical and/or clinical issues in a timely fashion
  • Must be able to effectively troubleshoot and discover the root cause of technical issues by oneself or with use of teamwork collaboration
  • May need to visit customer sites to address and resolve technical issues with products in the field and provide customer training on the operation of various products

Qualifications:

  • Oral and written communication
  • Time efficiency and high attention to detail
  • Demonstrated critical thinking skills and troubleshooting ability
  • Basic computer skills for use of Microsoft Outlook with ability to learn the company enterprise software application for customer and/or parts look-up
  • Must be proactive, efficient, detail oriented and customer-focused with strong communication skills
  • Excellent interpersonal skills with ability to work in a team /matrix environment with demonstrated ability to communicate ideas/information to appropriate personnel Excellent problem-solving skills

LOCATION

Louisville, Kentucky 40299

PAY

$13

APPLY FOR JOB

Explore your employment opportunities with Snelling Louisville.

You don’t just want a job. You want options—employment opportunities that are not only ripe with potential for rewarding career growth, but opportunities that can enhance your life. We understand. More importantly, we believe you have every right to be discerning about your choices. After all, not all employment opportunities are equal. And neither are all job recruitment agencies.

Snelling is your advocate whether you are a seasoned veteran or a new grad still trying to determine your career path. We know how stressful and time consuming finding the right job can be. We make it less stressful.

Unlike other job recruitment firms, we listen. We mentor. We provide a pulse check of the current job market. We offer on-line help with everything from composing a killer resume to prepping for the big interview. Just as important, we stay in touch. We return phone calls. We give honest feedback. We have your best interests at heart—always.

Don’t settle for impersonal runaround.

Tired of sending your resume into cyber space? Disheartened by job recruitment agencies that don’t return your call? Frustrated by recruiters who miss the mark when it comes to matching your skill set with the right employment opportunities?

We believe work is more than a paycheck—it’s meaningful and personally rewarding in ways that go beyond simple financial gain. Want to work with a company that is an industry leader? Looking for your place with an organization that’s socially responsible? Dream big and we’ll get to work.

We understand your value.

At Snelling, our approach isn’t transactional—it’s personal, professional and always committed to your success. We believe every individual has something unique to offer—regardless of where you are in your career journey. Let us help you find the right opportunity.