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Customer Support Representative/ Help Desk

JOB DESCRIPTION

Customer Support/ Help Desk

Pay: $14.50 – $15.50/hr.

Hours: Monday – Friday 8:00 a.m. – 5:00 p.m.

Summary

The Customer Support Representative reports to the Customer Support Supervisor. They will communicate effectively, follow directives and assignments, work quickly and efficiently, multitask, be detail oriented, and work well with others. This position works in a warehouse-style environment that experiences temperature changes depending on the weather.

 

Customer Support Representatives primarily assist customers and vendors through phone calls and email. They should be capable of following Standard Operating Procedure (SOP) documents, working together in a group environment, communicating professionally both verbally and in writing, and have strong attention to detail. Customer Support Representatives should be comfortable with running reports once they are trained on the internal software and should have problem-solving skills. Ability to enter data accurately and familiarity with spreadsheets is desired.

Primary Responsibilities

  • Inbound and Outbound phone calls using a RingCentral soft-phone
  • Respond to emails from customers, internal employees, and vendors.
  • Follow Standard Operating Procedures
  • Opening and closing tickets using our internal software system
  • Create spreadsheets and reports
  • Creating shipping labels
  • Use problem-solving skills to locate lost devices and troubleshoot customer issues.
  • Inventory stock counts

LOCATION

Louisville, Kentucky 40258

PAY

$15.5

APPLY FOR JOB

Explore your employment opportunities with Snelling Louisville.

You don’t just want a job. You want options—employment opportunities that are not only ripe with potential for rewarding career growth, but opportunities that can enhance your life. We understand. More importantly, we believe you have every right to be discerning about your choices. After all, not all employment opportunities are equal. And neither are all job recruitment agencies.

Snelling is your advocate whether you are a seasoned veteran or a new grad still trying to determine your career path. We know how stressful and time consuming finding the right job can be. We make it less stressful.

Unlike other job recruitment firms, we listen. We mentor. We provide a pulse check of the current job market. We offer on-line help with everything from composing a killer resume to prepping for the big interview. Just as important, we stay in touch. We return phone calls. We give honest feedback. We have your best interests at heart—always.

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We believe work is more than a paycheck—it’s meaningful and personally rewarding in ways that go beyond simple financial gain. Want to work with a company that is an industry leader? Looking for your place with an organization that’s socially responsible? Dream big and we’ll get to work.

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At Snelling, our approach isn’t transactional—it’s personal, professional and always committed to your success. We believe every individual has something unique to offer—regardless of where you are in your career journey. Let us help you find the right opportunity.